SAP CRM Integration – An Effective Method for Profitable Business

Increasing sales is not the only way for a business to become more profitable. It also needs to be able to operate efficiently, reduce costs, and ensure a smoother functioning of the enterprise. Implementing SAP and integrating it with CRM may be the solution you need to achieve a profitable business. Companies that have implemented SAP with CRM have found how effective and reliable the integrated systems are at streamlining back office tasks. SAP CRM integration can help you optimize your extended supply chain, since SAP is efficient in supporting the execution of activities, making it ideal for cutting costs and boosting revenue.

When considering SAP CRM integration, you need to talk to a certified and reputable SAP consulting partner who has a good track record of implementing high-end business management, SAP, commerce, and customer management solutions across various industries. That way, you can be sure to get a customized solution that is built with the best interests of your business in mind. Leading providers of SAP CRM integration services offer unique solutions that can let you manage and automate your marketing campaigns without having to manually synchronize data. This way, the solution can be implemented faster, on a fixed cost basis, and you can leverage the advantages of SAP CRM integration with tools that can help you deliver targeted messages and promotional content.

There are many other reasons why SAP CRM integration can be effective in making your business more profitable, starting with the way it lets you gain more control over the design, management, execution, and refinement of your campaign. Moreover, it lets you send multiple emails to different mailing lists regardless of their size. SAP CRM integration can aggregate real-time tracking data and ensure an automated and seamless flow of information. Best of all, it provides a centralized source of data about your customers, so you only have to look in one place for all kinds of information.

Choosing the Best Ecommerce Platform – What to Look For

Running an online business requires you to have a reliable and secure ecommerce platform. There are many different ecommerce platforms to choose from, but not everything is the same. Some are designed for a specific type of business, while others are flexible and can be used for a wide variety of online selling applications. Here are some of the things to look for when choosing the best ecommerce platform: 

• Determine what you are selling – What you offer in your online store may help you decide the best ecommerce platform to use. Moreover, you need to consider certain tasks, such as tracking inventory, how you handle shipping, and if you sell products offline. Take note that some ecommerce platforms may not allow certain products like alcohol and adult products, so be sure to learn the terms and conditions. 

• Find out where it is hosted – Some ecommerce platforms allow you to host them on a cloud, while others let you host it in your own website. The latter may provide more control, but it will require a lot more effort to maintain. Security could be an issue too. Hence, consider an ecommerce platform that lets you host online, while making sure that you can still use your own domain. 

• Read reviews about the platform – Find out what other users are saying about the best ecommerce platform. Their words could offer insight on how easy it is to use and manage its security and special features, which may not have been disclosed by the provider. That    way, you can make an informed decision and determine if it is the best platform for your business.
  
• Go for a proven reliable platform – Hybris e-Commerce is an example of a proven reliable ecommerce platform that is versatile for any type of business. Be sure to get Hybris from a reputable and experienced provider that has an average of seven or more years of expertise in implementing SAP web shops.

Steps to a Successful Deployment of Hybris Commerce in Your Business Environment

Having a heterogeneous IT landscape with applications that run on-premise and on the cloud can be beneficial to your business environment. To achieve this, you need to invest in a Hybris Commerce solution that is future-proof and will enable your business to function optimally. To get started, consider finding an experienced and reliable provider of Hybris Commerce solutions. With the right provider, you should be able to deploy the right Hybris solution for your business successfully. Here are the steps to successful deployment of a Hybris Commerce solution: 

• Go for a hybrid solution – A SAP Hybris Regional Silver Implementation Partner can provide industry-leading B2C and B2B and advanced customer engagement solutions using digital technologies like Hybris Marketing and Hybris Commerce. With their help, you should be able to gain a rich set of digital marketing and e-commerce capabilities that will enhance your customer experience and boost brand loyalty. 

• Schedule a demo – Get in touch with the Hybris Commerce solution provider to arrange a demo. That way, you can learn more about the benefits of Hybris with SAP for your business and discover how easy it is to use. 

• Explore the deployment methods – Hybris can offer on-premise software, which is license-based and purchased as perpetual, term-based, or a combination of the two. It is ideal for a business that requires full management and control of its Hybris commerce solution. Another option is on-demand services or Hybris On Demand, which is cloud-based and ideal for a business that may require a versatile, easy to manage, and low-cost solution.

Plan the implementation – Once you are sure that a Hybris ecommerce solution is for you, discuss your requirements with the implementation partner to have custom applications developed specifically for your business and its needs. The same specialist can plan the architecture of your interface and take care of the systems integration as well.

SAP Application Management Services – Helping Companies Maximize Their Potential

Globalization and the evolution of markets can make it difficult for every company, regardless of its size, to compete with other businesses. However, companies have the option to use SAP applications to make their business processes more efficient and easier to execute. The growing demand for high-quality SAP applications has resulted in custom solutions such as SAP Application Management Services. The solution aims to reduce the complexity and cost to operate SAP applications while boosting business performance. Likewise, it ensures that all SAP platforms you are using are up-to-date and suitable for your needs. This way, your company can maximize its potential, and you can have more time to focus on value-added tasks.

With SAP Application Management Services, you can bring in SAP experts to protect, maintain, and manage your application investment. These professionals can give you access to valuable SAP resources, since they are highly trained and certified to manage every aspect of SAP platforms and solutions. In fact, SAP Application Management Services can cover application support, application evolution, and optional application enhancement. When combined, those services can fulfill your skill and resource requirements, while maximizing service quality, savings, and the productivity of applications.

The technical and functional expertise of SAP Application Management Service providers will support your business operations. With their help, you can be sure that you are using certified application support resources to improve the offshore delivery model. This way, you can make support costs transparent and predictable. The services may boost your reliability, reduce risk, and make your operations sustainable, while ensuring lower TCO (total cost of ownership). SAP Application Management Services are flexible and agile, so they can be scaled to suit your evolving business environment. At the same time, you get unmatched expertise, which used to only be available to large and medium businesses.

The Risks and Rewards of SAP Hybris Cloud for Customer

Using SAP Hybris Cloud for Customer may help your business improve customer relations and sales performance. It is a software-as-a-service (SaaS) solution that provides a reliable sales and service platform consisting of SAP Hybris Cloud for Service and SAP Hybris Cloud for Sales, both of which are typically marketed separately. SAP Hybris Cloud for Customer runs on SAP HCP (HANA cloud platform), and it can help your business deploy applications rapidly to enable each service, marketing, and sales staff to easily and more effectively engage with customers. There are rewards associated with using this platform, but there are some risks you should know about too.

One of the benefits of SAP Hybris Cloud for Customer is the fact that it is offered as a pre-packaged service. However, the deployment process can be long, usually taking anywhere from six to 12 weeks. When you get it from a reputable provider, deployment can be much faster, and the platform will be backed by the expertise of experienced consultants who can help you make the most of it. SAP Hybris Cloud for Customer is cost-effective too. Since it is hosted in a cloud, it eliminates the need to invest in additional equipment. This makes the solution practical for a small business that may not have enough capital for an on-premise CRM.

It is advisable to sign up for SAP Hybris Cloud for Customer from an experienced and reputable provider who can ensure a successful delivery of all crucial applications. This is possible by maintaining a fully integrated environment composed of SAP Hybris Cloud for Customer integration via SAP HCI and SAP ERP and SAP PI to SAP CRM. Once it is deployed, SAP Hybris Cloud for Customer will provide effective and powerful solutions, namely Cloud for Service and Cloud for Sales.

There can be no risk when you use SAP Hybris Cloud for Customer because the data you enter in a cloud will be stored in a highly protected and secure data center in an undisclosed location. Hence, it should be easy for a business to choose this solution without worrying about the security of its data. However, there may be some disadvantages to this platform, such as the big updates that occur every three months. Updates can also be bothersome especially if you have a lot of things to do, but they are absolutely necessary to ensure that you are running the latest and most secure platform.

Hybris Marketing – Do You Need It?

Hybris Marketing is great for contextual marketing in real time because it lets you engage with customers and get them interested in what you have to offer. Likewise, it lets you build effective brand relationships when you market to one specific audience. Hybris Marketing is unlike traditional marketing methods that are not always successful in engaging individual customers. Traditional marketing campaigns typically lack basic knowledge of every customer's needs and wants, resulting in indiscriminate messages addressed to everyone. When you market with Hybris, you can understand your customers better by helping you identify what your customers have done, what they are currently doing, and what they will do.

With Hybris Marketing, you can gain insights into each customer's context in real time and use these insights to create and deliver highly customized user experiences across all channels. As it lets you understand the intent of each customer in real time, you can dynamically acquire and enrich customer profiles into one view for a better and quicker way to convert opportunities and deliver contextually relevant experiences. As a result, your engagements may help increase customer loyalty and participation in online communities.

Hybris enables you to proactively keep up and react to opportunities presented by customers through increased visibility and better alignment of your marketing resources, performance, and processes. This way, you can market quickly and in real time. Hybris Marketing can make your marketing performance more transparent, so you can quickly respond to opportunities and optimize your marketing plans based on actual updates.

Reputable Hybris partners can implement this effective marketing platform on your business. They have the experience in customizing Hybris Marketing solutions to make sure that you can make the most of it and experience all the benefits that come with it. If you are not sure about this marketing platform, consider requesting a demo from a reputable Hybris Marketing solutions provider for a better understanding of how it works and how it can improve your business.

5 Things You Need to Know About SAP Cloud for Service

SAP cloud for service can be the solution to increase your profit and customer retention rate. It is designed to help your agents and managers provide better experience to customers. This can be crucial if you are running a customer service center, which customers can contact when they need to buy or inquire about something. As a cloud-based IT solution, SAP cloud for service offers a more flexible and future-proof way to increase productivity, reduce downtime, and improve the quality of your customer service. Here are five things you need to know about SAP cloud for service:

1. You get a cloud-based support solution
   
   
   All capabilities of SAP Cloud for service are accessible from various web browsers. It helps you improve your customer service experience, lets you manage certain tasks better, such as creating new tickets. Likewise, it makes it easier to track support requests, collaborate with agents for a faster way to resolve issues, and access a knowledge base to seek answers independently and minimize service costs.
   
   
2. It comes with features that are designed to make it easier for agents to enhance the customer experience.
   
   
   Multi-channel service ticketing provides a more centralized experience for agents across phone, email, and chat. Response management for emails make it easier to look back at conversation histories in one place to maximize the efficiency of agents. Escalation and routing rules are applied to make sure that cases will always be sent to and handled by the right individual.
   
   
3. Acheive higher adoption among users with SAP Cloud for Service
   
   
   You may implement a great service solution but adoption among users can always pose a challenge for you. With SAP Cloud for Service’s easy, intuitive and user friendly front-end, users quickly get hooked on to the systems and thus increasing the adoption rate.
   
   

Choose a right SAP consulting partner to implement SAP Cloud for Service

Working with a premium SAP consulting partner with immense experience with SAP Cloud for Service  should make it easier to plan and implement SAP cloud for service with a self support portal leveraging SAP HCP (HANA Cloud Portal). If you have an existing SAP Cloud for service, the same consulting partner can leverage the solution to ensure full compliance with your business requirements.

Hybris Ecommerce Software Solutions – Three Reasons You Need to Take That Step

Hybris is a good choice if you are looking for a reliable ecommerce software solution. This enterprise-level software suite offers B2B and B2C store functionality. Thousands of stores around the world rely on Hybris when it comes to managing product SKUs and fulfilling orders each day. Hybris is the leading enterprise platform in Europe, and increasingly more businesses across the globe are realizing its benefits. Here are three more reasons why you may need this e-commerce software solution:

1. Host it any way you want – The e-commerce platform lets you host your own site and use the software to power it, or you can choose to host it on Hybris or seek a cloud-based solution. Either way, it will let you access multiple sales channels, including in-store, mobile, B2B, and B2C. With centrally housed inventory management and the ability to let you choose which products can be viewed in each channel, Hybris lets you maximize the selling potential of your business and display listings based on varying customer segments and groups.
   
   
   
2. Easy to use – Hybris offers an out-of-box and scaled-down Commerce Accelerator solution, so you can use order management tools, payment capabilities, and templates for a more streamlined and faster sales process. Likewise, it offers an easier way for your customers to explore your products and shop in your online store, allowing you to witness an increase in your online sales and up to 40 percent more customers dropping by at your store. This e-commerce solution lets you increase your conversion rate by up to 20 percent and the average cart size by up to 21 percent. Hybris offers mobile commerce solutions too.
   
   
3. SAP integration – Hybris supports credit checks for SAP ERP on B2B orders, and product data may include plant and taxation data. This feature also eliminates the need to manually maintain those types of data. ATS checks can be performed in asynchronous and synchronous order management situations for checkout, shopping cart, and product detail pages. Moreover, it lets you retrieve future product availability directly from SAP ERP.

You can make the most of Hybris ecommerce software solutions by working with a reputable company that can effectively implement the platform for you. You can let the company take care of support and application development, architecture planning, and systems integration for you, so you do not have to worry about these and can simply focus on your business.

8 organizational requirements Cloud solutions help fulfill

Cloud solutions are synonymous with cloud computing, i.e. internet-based solutions. Cloud solutions can be accessed via the internet — anywhere, anytime — on any device. This feature fulfills the requirements of organizations looking to deploy solutions for their internal customer service, marketing, and sales teams in a quick and efficient manner. These businesses are increasingly taking to cloud solutions to engage effectively with customers and drive business growth.

Advantage of Cloud Solutions

·         Rapid deployment: Cloud solutions allow quick deployment. Depending on business needs and complexity, solutions can go online in a matter of days to a few weeks.

·         Cost savings: Fixed price offerings and minimum on-premise infrastructure enable significant cost savings for an organization. Capital expenditure and resulting operational expenses can be contained due to the nature of cloud solutions.

·         Quicker Return on Investment (ROI): Quick deployment of applications means that benefits from cloud solutions accrue faster. This also means that the quantum of returns will be higher.

·         Mobility: Such solutions allow complete mobility. One is not restricted to a physical location and can access the required information – irrespective of the location, time, and device – with a good internet connection.

·         Scalability and flexibility: Cloud solutions also make it possible to adapt to different business sizes. These solutions provide the perfect answer when businesses require constant scaling up and down. They are flexible to changing business needs and lead to cost savings when infrastructure is scaled down during recession scaled up due to growth in sales, when new customers are added.

·         Business continuity: Safety of business data is paramount. In the event of a disaster, power failure, system crash, or any other eventuality, data and business are not affected. There is no downtime and loss of productivity as data stored in the cloud is systematically backed up regularly.

·         Automatic software updates: Cloud ensures that the system is updated regularly. This ensures that software is always updated with the latest versions.

·         Improved collaboration: Cloud allows access to the same information by different people located at various physical locations. This allows simplified sharing and collaboration during project execution. 


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