Intelligent Cloud ERP Is About Doing More Business and Winning Customers

If you are looking for a way to transform data rapidly into insight, you may want to consider implementing an intelligent cloud ERP solution for your business. Enterprise resource planning (ERP) is the business process management platform that lets you apply an integrated system of applications for managing the business and automate back office operations related to human resources, services, and technology. This way, you can optimize your business processes and deliver an improved customer experience.

Intelligent cloud ERP can seal gaps in the customer experience by allowing you to have access to information, including that on real-time sentiments. You can analyze that information with operational data to determine how you can improve the customer experience. Likewise, it will be helpful in enhancing product, brand, and employee experiences. This makes it obvious that ERP is not just a strategical means to connect with every customer on a deeper level and can also help find new ways for your business to create new services, products, and business models that will delight your customers and encourage your workforce to grow.

Using an intelligent cloud ERP, you can get ahead of your competition and become one of the top players in your industry. It will provide your business with opportunities to apply innovative technologies, such as the Internet of Things, blockchain, AI, and machine learning. The platform automates processes and can help predict the outcome of certain actions, so you can plan ahead and become more efficient at implementing strategies that will continue to make your business grow, while satisfying your customers.

You can learn more about intelligent cloud ERP in consultation with SAP software consultants. They can demonstrate how cloud ERP software and its intelligent technologies can deliver value that is future-proof to your company. The software can provide seamless digital transformation in your business to avoid any disruptions and loss of productivity, so you can continue doing business and winning customers.

5 Things You Need to Know About SAP Cloud for Service

SAP cloud for service can be the solution to increase your profit and customer retention rate. It is designed to help your agents and managers provide better experience to customers. This can be crucial if you are running a customer service center, which customers can contact when they need to buy or inquire about something. As a cloud-based IT solution, SAP cloud for service offers a more flexible and future-proof way to increase productivity, reduce downtime, and improve the quality of your customer service. Here are five things you need to know about SAP cloud for service:

1. You get a cloud-based support solution
   
   
   All capabilities of SAP Cloud for service are accessible from various web browsers. It helps you improve your customer service experience, lets you manage certain tasks better, such as creating new tickets. Likewise, it makes it easier to track support requests, collaborate with agents for a faster way to resolve issues, and access a knowledge base to seek answers independently and minimize service costs.
   
   
2. It comes with features that are designed to make it easier for agents to enhance the customer experience.
   
   
   Multi-channel service ticketing provides a more centralized experience for agents across phone, email, and chat. Response management for emails make it easier to look back at conversation histories in one place to maximize the efficiency of agents. Escalation and routing rules are applied to make sure that cases will always be sent to and handled by the right individual.
   
   
3. Acheive higher adoption among users with SAP Cloud for Service
   
   
   You may implement a great service solution but adoption among users can always pose a challenge for you. With SAP Cloud for Service’s easy, intuitive and user friendly front-end, users quickly get hooked on to the systems and thus increasing the adoption rate.
   
   

Choose a right SAP consulting partner to implement SAP Cloud for Service

Working with a premium SAP consulting partner with immense experience with SAP Cloud for Service  should make it easier to plan and implement SAP cloud for service with a self support portal leveraging SAP HCP (HANA Cloud Portal). If you have an existing SAP Cloud for service, the same consulting partner can leverage the solution to ensure full compliance with your business requirements.

Hybris Ecommerce Software Solutions – Three Reasons You Need to Take That Step

Hybris is a good choice if you are looking for a reliable ecommerce software solution. This enterprise-level software suite offers B2B and B2C store functionality. Thousands of stores around the world rely on Hybris when it comes to managing product SKUs and fulfilling orders each day. Hybris is the leading enterprise platform in Europe, and increasingly more businesses across the globe are realizing its benefits. Here are three more reasons why you may need this e-commerce software solution:

1. Host it any way you want – The e-commerce platform lets you host your own site and use the software to power it, or you can choose to host it on Hybris or seek a cloud-based solution. Either way, it will let you access multiple sales channels, including in-store, mobile, B2B, and B2C. With centrally housed inventory management and the ability to let you choose which products can be viewed in each channel, Hybris lets you maximize the selling potential of your business and display listings based on varying customer segments and groups.
   
   
   
2. Easy to use – Hybris offers an out-of-box and scaled-down Commerce Accelerator solution, so you can use order management tools, payment capabilities, and templates for a more streamlined and faster sales process. Likewise, it offers an easier way for your customers to explore your products and shop in your online store, allowing you to witness an increase in your online sales and up to 40 percent more customers dropping by at your store. This e-commerce solution lets you increase your conversion rate by up to 20 percent and the average cart size by up to 21 percent. Hybris offers mobile commerce solutions too.
   
   
3. SAP integration – Hybris supports credit checks for SAP ERP on B2B orders, and product data may include plant and taxation data. This feature also eliminates the need to manually maintain those types of data. ATS checks can be performed in asynchronous and synchronous order management situations for checkout, shopping cart, and product detail pages. Moreover, it lets you retrieve future product availability directly from SAP ERP.

You can make the most of Hybris ecommerce software solutions by working with a reputable company that can effectively implement the platform for you. You can let the company take care of support and application development, architecture planning, and systems integration for you, so you do not have to worry about these and can simply focus on your business.

5 Benefits of SAP HANA Cloud in Business

A business that uses next-generation applications can work better with the SAP HANA Cloud. The platform lets you extend existing applications and build new apps in the Cloud. SAP HANA Cloud is an in-memory cloud platform designed for the highly data-driven, social, mobile, and networked user. This makes it ideal for a business that takes advantage of continuously evolving data sharing trends. It provides flexible subscription models and services for infrastructure, database, and apps. Because it is the only cloud platform that is built on SAP HANA platform, it is able to run and provide access to real time applications your business needs to succeed. Here are five other benefits of SAP HANA for your business:

1. Feature-packed for business – The platform has many different features that can let you build, manage, and deploy cloud-based enterprise applications. To go with your existing SAP and non-SAP solutions or extend them in the cloud or on premise. Flexible subscription models and other services for database, apps, and infrastructure enable easy access to SAP HANA's full power.
   
   
2. Expand the value of your existing applications – If you have existing enterprise solutions in the cloud or running on premise, SAP HANA Cloud offers connectivity through the cloud connectivity service. This way, you can streamline the integration of new applications with the assurance of the lowest possible overall cost of ownership.

3. Hasten time to value – SAP HANA Cloud can let you build and deploy consumer and business applications fast while ensuring new functionality that meets emerging business needs. At the same time, it lets you connect with customers through more engaging experiences.
   
   
4. Increase the productivity of developers – Open programming standards are supported, so developers can easily build enterprise applications to integrate with non-SAP or SAP solutions without learning new code.

5. Improve ROI, decrease costs – SAP HANA Cloud does not require up-front capital investment in software or hardware for partners and customers, resulting in a more cost-effective service with minimal risk. Once it is applied, SAP will manage platform operations to minimize the cost of deploying and developing cloud applications.

 Source URL- http://knacksystems.com/blog/5-benefits-of-sap-hana-cloud-in-business/

Five Ways in Which CRM Solutions Improve Your Business

Customer Relationship Management (CRM) refers to all client-facing processes that relate to managing a business’ relationship with its customers. These processes may include sales and marketing, communications, and customer service and feedback, among others. Businesses use their CRM solutions to study and learn end-consumer needs and purchasing behavior,which in turn help them provide better solutions and develop stronger, longer-lasting relationships.

CRM solutions give businesses the ability to personalize and customize customer relationships. The CRM systems maintain a repository of consumer profiles, and consequently, help businesses to understand client behavior better and devise strategies that can address specific as well as generic needs. CRM solutions help improve customer service, leading to an increase in customer loyalty and a corresponding decrease in consumer complaints. What’s more, they allow companies to easily receive and track feedback from their users regarding the products and services they have purchased. A well-implemented CRM system can replace or optimize manual processes and reduce operational inefficiencies.

How CRM Solutions Help Businesses

1.    Improved Customer Experience
The biggest benefit of CRM solutions is that they lead to an overall improvement in customer experience. Companies are able to segment their consumers better and accurately identify individual requirements, giving them the ability to personalize customer relationships.

2.    Efficiency
Another big advantage of using a CRM system is the consolidation of separate solutions used to track customer activities. CRM sets the stage for greater automation of all customer-related processes. By reducing organizational inefficiencies, companies can focus on their overall sales and marketing strategies and initiatives.

3.    Collaboration
The overall customer relationship lifecycle is far too complicated and cannot be managed effectively by one person. The use of CRM solutions facilitates greater collaboration between employees of different departments and geographies. It helps to effectively handle customer relationships and allows teams to integrate specific and generic sales plans into a cohesive, unified strategy.

4.    Data Consolidation, Analysis, and Visualization
Companies handle massive amounts of data on customers, spread across different software applications. CRM allows consolidation of this strategic asset and provides real value through data analysis and visualization tools. This enables companies to understand and gain insights about their customers that would not be possible otherwise.

5.    Increased Accountability
CRM systems add a layer of accountability to the customer relationship management processes. Employees across departments are able to understand their responsibilities better, throughout the customer lifecycle. CRM also makes it easy to identify and fix responsibility in case of a failure. Corrective action can be taken quickly post the identification of problem areas.

Source URL - http://knacksystems.com/blog/five-ways-in-which-crm-solutions-improve-your-business/