Unlocking the Future of Customer Engagement

Customer loyalty is the result of the ability of a business to deliver superb customer service and experiences consistently. This can be difficult to achieve, especially when a business is in a particular industry, such as in the case of utilities. It may be hard to please every customer, but that does not mean you cannot try and make an effort. The good news is that it can be done with the right tools for customer engagement, such as SAP C/4HANA. With the SAP C/4HANA platform, you can improve your ability to implement an effective customer experience strategy that can increase customer satisfaction, reduce churn, boost revenue, and motivate your employees.

SAP C/4HANA covers all the combined customer experience solutions from SAP. After acquiring market leaders like CallidusCloud, Gigya, and Hybris, it is able to deliver solutions that can support an array of processes and needs, such as front-office functions, marketing, consumer data protection, customer service, sales, and commerce. Think of it as an all-in-one portfolio of practical cloud solutions that are aimed at addressing the challenges of legacy CRM systems, which tend to be focused only on sales.

With SAP C/4HANA, you can improve the way you engage your customers in the long run. One of its key solutions is SAP Customer Data Cloud, which is Gigya-based and comes with tools for building valued and trusted relationships with every customer. This way, it can help you turn unknown, casual visitors into loyal and known customers with solutions like authentication and identity, cross-cloud single customer profile, data privacy, and consent. By employing another solution, such as the SAP Marketing Cloud that is based on the Hybris product, you get a single view of all customer data for use in creating personalized experiences and intelligent marketing content.

Get to know how SAP C/4HANA can help you with customer engagement by requesting a demo from a seasoned SAP implementation specialist. Consulting with an expert will make it easier to understand how the platform can help your business become agile while having the tools to integrate and innovate in the long run.

Intelligent Cloud ERP Is About Doing More Business and Winning Customers

If you are looking for a way to transform data rapidly into insight, you may want to consider implementing an intelligent cloud ERP solution for your business. Enterprise resource planning (ERP) is the business process management platform that lets you apply an integrated system of applications for managing the business and automate back office operations related to human resources, services, and technology. This way, you can optimize your business processes and deliver an improved customer experience.

Intelligent cloud ERP can seal gaps in the customer experience by allowing you to have access to information, including that on real-time sentiments. You can analyze that information with operational data to determine how you can improve the customer experience. Likewise, it will be helpful in enhancing product, brand, and employee experiences. This makes it obvious that ERP is not just a strategical means to connect with every customer on a deeper level and can also help find new ways for your business to create new services, products, and business models that will delight your customers and encourage your workforce to grow.

Using an intelligent cloud ERP, you can get ahead of your competition and become one of the top players in your industry. It will provide your business with opportunities to apply innovative technologies, such as the Internet of Things, blockchain, AI, and machine learning. The platform automates processes and can help predict the outcome of certain actions, so you can plan ahead and become more efficient at implementing strategies that will continue to make your business grow, while satisfying your customers.

You can learn more about intelligent cloud ERP in consultation with SAP software consultants. They can demonstrate how cloud ERP software and its intelligent technologies can deliver value that is future-proof to your company. The software can provide seamless digital transformation in your business to avoid any disruptions and loss of productivity, so you can continue doing business and winning customers.

Capitalize on Real-Time Visibility and Business Agility with SAP S/4HANA Cloud

To stay ahead of your competition, you need to find a way to enhance the customer experience and deliver it in a much better way. Only then can you please your customers and earn their loyalty to succeed and increase sales in the long run. Doing this without the right platforms and strategy can be difficult, so consider looking for solutions that will make your business more agile and flexible with real-time insights, which you can use to deliver customized experiences to each customer every time. SAP S/4HANA Cloud can help. It is an intelligent enterprise resource planning (ERP) software that can make your business future-proof as it enhances agility and delivers real-time visibility.

SAP S/4HANA Cloud integrates critical business processes and lets you harness real-time data to help you make informed decisions and increase productivity. With this platform, you can start making better data-driven decisions with predictive analysis to guide you. It comes with machine learning to boost efficiency, agility, and the accuracy of automation. Working with an SAP software consultant can help you understand how S/4HANA Cloud can work for you and guide you through deployment options and native integration with open interfaces and other SAP solutions.

Keeping up to date with the latest trends in ERP becomes simpler with SAP S/4HANA Cloud. SAP itself provides quarterly software updates automatically, so you are constantly updated with the platform’s innovations on predictive analysis and machine learning. As you continue using this platform, you can successfully capitalize on business agility and real-time visibility as it applies built-in processes following the best practices for service-centric, asset-centric, and product-centric organizations. If you wish to expand to new markets, S/4HANA will grow with your business. The platform is versatile with several capabilities for various industries, such as procurement, finance, professional services, component manufacturing, and project and enterprise portfolio management.

How to Customize CRM Cloud Solutions to Make Them the Best Fit for Your Business?

Most businesses would spend a lot of money on a good CRM (customer relationship management) software only to be disappointed when it does not work for them. Although implementing CRM will not change your business overnight, it makes sense to consider the needs of your organization to make sure that the solution can fulfill it cost-effectively in the long run. The same principle applies when you choose CRM cloud solutions too. One of the best things about cloud CRM is it can easily be tailored to suit unique and specific needs of a business and can easily be updated by the service provider to make sure that it can keep up with your organization. Here are ways in which you can customize it, so you can be sure that it will perfectly fit your business:

• Identify the future plans for your business – Knowing your business goals and how you want your organization to be will help you customize CRM cloud solutions well. Moreover, it ensures that it can grow and evolve as business needs change.

• Know what your employees want – Find out what they are looking for in a CRM platform and what they expect from it. From there, you can customize the solution with the needs of your end users in mind. When your team members are able to comfortably use the platform, they should be able to make the most of it, and it will be more beneficial to the way they work.

• Have it work with your existing apps and systems – Customize CRM cloud solutions to fit your existing applications or systems, so you and your team will spend less time learning and getting used to them.

• Get help from an expert – Find a CRM cloud solutions specialist for consultation and assistance in developing a customized platform for your business. Make sure they are certified for the task and that they have a good track record in helping businesses implement the right CRM cloud platforms.

Changing the Face of Business with SAP S/4HANA Cloud

Digital transformation is one of the reasons for the constantly evolving and shifting global economy. As market conditions continue to change, the more your business should consider solutions that can boost agility and the ability to adopt newer technologies and keep up with new market trends. SAP S/4HANA Cloud is one of the solutions that can help your business handle all those challenges. This revolutionary, next-generation ERP platform is a smart solution that can run your business seamlessly in the cloud. SAP S/4HANA is currently one of the industry-leading ERP systems due to its distinctive architecture where it operates in-memory, while data is kept in columns, enabling seamless and faster real-time computing capabilities and analytics.

Adopting SAP S/4HANA Cloud can help your business operate seamlessly in a market that continues to go digital. The platform is specifically designed for SAP HANA, and it is considered advanced due to its new features, increased efficiency, and how it simplifies certain critical tasks. It provides a range of benefits to stakeholders in the business, from minimized maintenance costs, enhanced contextual awareness, automated generation of reports and simpler access to data, to empowering an organization for the digital age.

Besides being simple and easy to use, SAP S/4HANA Cloud can be helpful in increasing performance by enabling stakeholders to plan and create analytics and reports based on real-time data. Likewise, it improves the ability of your business to provide better services, as it consolidates the transactional and analytical capabilities of multiple systems into a centralized location. This way, decision-makers can be more efficient and well-informed. SAP S/4HANA Cloud is also an innovative platform that can help the business keep up with future developments that could change the market.

Consider working with a reputable SAP business solutions provider to help you transition to SAP S/4HANA Cloud. This way, you can be sure that the solution can work well for your business and that can provide all its benefits to your organization within no time.

Only Robust Platforms Will Enable You to Handle Increasing Online Traffic during the Holidays

Businesses are almost always at the most profitable during the holiday season. The final quarter of every year not only sees a huge increase in order numbers, but also witnesses an increase in average order sizes. As a matter of fact, many retailers often make the majority of their annual revenue during the last three months of each calendar year. An ecommerce business is no exception. In this day and age when people are more comfortable swiping left and right for potential dates, they are also a lot more accustomed to making their purchases online. Some do their entire holiday shopping through their favorite online retailers. It also follows that ecommerce sites receive an increased influx of online traffic because of the holiday season. This said, it is crucial for online business owners to beef up their system by using more robust solutions like the SAP ecommerce platform.

It is true that your choice of technology can either propel or hinder your business growth. While switching to a more robust ecommerce platform does entail some risks, they greatly diminish when you think about the many great things that time-tested solutions have given to online retailers. The SAP ecommerce platform is an extremely flexible piece of technology designed for great integration between the B2B and B2C sides of your operations. With the increased holiday traffic that online retailers expect, it is crucial to have a robust system that supports such flexibility.

This is especially true for businesses that are global in reach or those wanting to consolidate their local branches into one online storefront. Only a robust ecommerce tool like the SAP ecommerce platform can also be adapted to very specific needs of businesses through different kinds of platform add-ons and integrations, including localization-related processes, and other flexibility and expandability requirements, considering the surge in online demand because of the season.

Simplifying SAP Fiori Adoption

SAP Fiori is SAP’s newest user-experience (client experience) product for SAP programming. It is designed to help clients build SAP applications, with a package consisting of a collection of various standard applications for the most common and basic business activities. Generally speaking, the Fiori UX product enables responsive, customized, and straightforward user experience across all deployment and device options on which SAP applications are set up.

A robust user experience application for SAP applications, SAP Fiori offers over 300 different role-based applications for use in various business functions like work approvals, calculation and financial apps, self-service apps, and other crucial tools for different aspects of business like manufacturing, supply chain, sales, research and development, engineering, finance, asset management, human resources, and procurement. SAP Fiori allows for efficient management of all these business functions across various devices and platforms, ranging from desktops and laptops to smartphones and tablets. By combining Fiori with other complementary SAP tools, businesses can take advantage of superior user experience, unmatched query execution and response time, and personalized, role-based engagement across enterprise-wide applications.

SAP Fiori applications can be divided into three different categories, distinguished based on their infrastructure requirement and overall function. These categories include transactional apps, fact sheets, and analytical apps. Examples of transactional applications include those that help process purchase orders, travel requests, and leave requests. Fact sheets, on the other hand, help provide users with a centralized resource for different types of information like details on vendor contracts, which can help them drill down to other crucial data like contract terms, vendor details, item details, and more. Analytical apps, on the other hand, help provide users with real-time and role-based information about various business operations. These apps are ideal for monitoring KPIs (key performance indicators), as well as for performing complex calculations and aggregations for various business functions so you can act immediately and accordingly in response to changes in the market condition.