Only Robust Platforms Will Enable You to Handle Increasing Online Traffic during the Holidays

Businesses are almost always at the most profitable during the holiday season. The final quarter of every year not only sees a huge increase in order numbers, but also witnesses an increase in average order sizes. As a matter of fact, many retailers often make the majority of their annual revenue during the last three months of each calendar year. An ecommerce business is no exception. In this day and age when people are more comfortable swiping left and right for potential dates, they are also a lot more accustomed to making their purchases online. Some do their entire holiday shopping through their favorite online retailers. It also follows that ecommerce sites receive an increased influx of online traffic because of the holiday season. This said, it is crucial for online business owners to beef up their system by using more robust solutions like the SAP ecommerce platform.

It is true that your choice of technology can either propel or hinder your business growth. While switching to a more robust ecommerce platform does entail some risks, they greatly diminish when you think about the many great things that time-tested solutions have given to online retailers. The SAP ecommerce platform is an extremely flexible piece of technology designed for great integration between the B2B and B2C sides of your operations. With the increased holiday traffic that online retailers expect, it is crucial to have a robust system that supports such flexibility.

This is especially true for businesses that are global in reach or those wanting to consolidate their local branches into one online storefront. Only a robust ecommerce tool like the SAP ecommerce platform can also be adapted to very specific needs of businesses through different kinds of platform add-ons and integrations, including localization-related processes, and other flexibility and expandability requirements, considering the surge in online demand because of the season.

Track Real-Time Sales with Cloud CRM Solution Implementation

Cloud CRM solution implementation is incredibly beneficial for any business, particularly those whose operations are hugely service-oriented. A good CRM system is able to provide crucial customer engagement tools and insights within a user-friendly, innovative, business-efficient cloud-based platform. This allows businesses to track and monitor real-time sales and results as they strengthen their overall engagement processes and improve collaboration. All these translate to increased conversions and enhanced bottom-line sales.

There are many other business-benefits to cloud CRM solution implementation.  In addition to providing businesses with a holistic view of their customers’ profiles along with deeper insights into their interactions with the company, the right CRM system, as a result, allows businesses to build upon and maintain strong customer relationships, which is critical to overall success.

Customers are vital to a business’ cash flow and keeping them happy and satisfied is critical to converting them into repeat consumers who ensure recurring revenue for the business. The value of repeat business doesn’t end with repeat purchases. Establishing a good business-to-customer relationship with them also means long-term patronage and little to no marketing costs, because it is so much cheaper and easier to sell to existing customers than to acquire brand new prospects. Satisfied customers are also more responsive to up-selling and cross-selling strategies, which allow businesses to earn more. With cloud CRM solution implementation, businesses can take advantage of even more benefits such as:

·         Affordable implementation, as there is no need to worry about purchasing and maintaining costly IT infrastructure or a large IT team to make the system work.

·         Your cloud CRM provider will be accountable for ensuring up-to-date security controls, taking the burden off your team and guaranteeing that your system is as secure as it can be.

·         By partnering with expert providers, you are also in the forefront of innovation as these companies are always on the lookout for the latest updates in technology.

Source: http://knacksystems.com/blog/track-real-time-sales-with-cloud-crm-solution-implementation/

What Are the Biggest SAP Hybris Implementation Project Mistakes?

SAP Hybris can provide a dependable cloud solution that helps improve the way you serve your customers. At the same time, it enables your business to reduce costs, achieve scalability, and eliminate the complexities associated with running and maintaining an effective customer engagement solution. However, certain factors can make SAP Hybris implementation ineffective or insufficient for your needs. Here are some of the biggest SAP Hybris implementation mistakes you should avoid:

• Failure to plan the project well – Most businesses implement the latest technologies to speed up and improve certain processes. However, simply implementing SAP Hybris will not immediately guarantee the best results if you fail to consider the requirements of your business. To avoid that, be sure to consult with a seasoned SAP Hybris implementation specialist.

• Not fully understanding CRM – CRM processes are not merely limited to what your existing software can do. SAP Hybris implementation should address the complexities experienced by customer service, sales, and marketing departments and teams and improve the way they work. Be sure to understand what SAP Hybris can do for your business to make sure that it is right for you and to prevent unnecessary complications and issues.

• Doing it yourself – You may lack manpower or specialty when you implement SAP Hybris by yourself. Hence, it is highly recommended that you leave it to an expert who can give you advice and tips on the project, and help you implement the platform correctly.

• Hiring the wrong SAP Hybris implementation partner – Be sure to hire certified experts who have at least a decade of experience in implementing Hybris and SAP solutions for web shops. These experts can help integrate functional areas with the platform, too, such as marketing, campaign management, and customer experience and optimization, so you get an all-in-one solution that can help you save time and money in the long run.

How Do I Get the Most Out of My Relationship with SAP Hybris?

Every customer will expect you to serve them well—and with SAP Hybris, you can easily fulfill your duty to provide them with the best buying experience. Once implemented, SAP Hybris Commerce (whether on-premise or on cloud) can provide you with effective ways to meet customer expectations, deliver better experiences, and gain their trust and loyalty. Making the most of the platform should be easy when it is implemented by a reputable provider that is recognized as an experienced SAP Hybris Regional Gold Implementation Partner. Therefore, be sure to choose a certified implementation expert with at least a decade of experience in SAP implementations.

SAP Hybris can be implemented with customer engagement solutions. The platform is a versatile omni-channel solution for B2B and B2C that lets you transact and engage with customers at all times on any device. With SAP Hybris, you can understand and engage customers well throughout the commerce experience, from the time you would create relevant and rich content for them to merchandising and fulfillment. 

Reputable implementation specialists can integrate SAP and Center of Excellence to enable your business to define best practices and leverage proof of concepts, prototyping, and demonstrations. This way, you get a comprehensive set of digital marketing and ecommerce capabilities that can build brand loyalty and enhance the customer experience. Use Hybris E-Commerce with built-in Commerce Accelerator to accelerate your time-to-market. The solution prioritizes speed and can be tailored to your requirements. That way, you get a complete ecommerce platform that enhances your web-based sales.

Work with a certified SAP Hybris implementation partner that offers applications development and support, architecture planning, and systems integration services. This way, you can maximize the offerings of SAP Hybris E-Commerce to suit your unique needs. Seasoned providers of Hybris solutions are able to help various retailers and manufacturers achieve organizational dexterity to succeed online.